Política de envío
Venturer Studios ships from Australia to addresses within Australia and selected international destinations. All orders are sent using tracked delivery.
Processing times
Orders are processed within 2–5 business days after confirmation.
Processing includes preparing, signing, numbering and securely packaging the print. This timeframe does not include delivery time.
Tracking details will be sent to the email address provided at checkout once the order has been dispatched.
Shipping rates
Australia
Tracked shipping within Australia is free.
International
Flat-rate tracked shipping is available to selected international destinations. Available destinations and shipping rates are shown at checkout.
If your destination is not available, please contact the studio before ordering.
Delivery times
Estimated delivery timeframes are shown at checkout where available and begin after the order has been dispatched.
Delivery estimates are provided by the carrier and are not guaranteed. Delays may occur because of customs processing, local delivery conditions or circumstances outside the studio’s control.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
These charges are not included in the product or shipping price and remain the responsibility of the collector.
Venturer Studios cannot predict or control charges applied by local customs authorities.
Tracking
All orders are sent with tracking.
A tracking link will be sent to the email address provided at checkout after dispatch. Please allow time for the carrier’s tracking system to update.
Incorrect delivery addresses
Please check that your delivery address is complete and accurate before placing an order.
Contact the studio as soon as possible if an error is discovered. Once an order has been dispatched, Venturer Studios may not be able to change the address or recover the shipment.
Additional shipping costs resulting from an incorrect or incomplete address may be the collector’s responsibility.
Delayed or lost orders
If an order appears delayed or lost in transit, please contact the studio so the shipment can be reviewed with the carrier.
Carrier investigations and resolution timeframes may vary by destination.
Damaged orders
Each print is inspected and securely packaged before dispatch.
If a print arrives damaged, defective or incorrect, contact Venturer Studios within seven days of delivery and provide:
- the order number;
- a description of the issue;
- clear photographs of the print;
- clear photographs of the external and internal packaging.
Please retain the print and all original packaging until the issue has been reviewed.
Once reviewed, if the issue is confirmed, Venturer Studios will arrange a replacement wherever reasonably possible. Where Australian Consumer Law provides another remedy, including a refund for a major failure, that remedy will remain available.
Contact
For shipping, tracking or delivery enquiries, please use the [Contact page].
This Shipping Policy should be read together with the Venturer Studios Returns & Refunds Policy.