Refund policy

Venturer Studios releases limited-edition, print-only works. Each print is produced to order, signed, numbered and allocated within a finite edition.

Please review the artwork, size, pricing and delivery information carefully before placing an order.

Change of mind

Venturer Studios does not accept returns or provide refunds for:

  • change of mind;
  • incorrect size selection;
  • changes in personal preference;
  • a decision that the work is unsuitable for a particular interior or frame.

This policy does not exclude or limit any rights available under Australian Consumer Law.

Damaged, defective or incorrect orders

Each print is inspected and securely packaged before dispatch.

If your order arrives damaged, defective or incorrect, please contact Venturer Studios as soon as possible and preferably within seven days of delivery.

Please provide:

  • your order number;
  • a description of the issue;
  • clear photographs of the print;
  • clear photographs of the external and internal packaging.

Please retain the print and all original packaging until the issue has been reviewed.

Once reviewed, if the issue is confirmed, Venturer Studios will arrange a replacement wherever reasonably possible. Where Australian Consumer Law provides another remedy, including a refund for a major failure, that remedy will remain available.

Replacements

Where a replacement is arranged, Venturer Studios will provide instructions for the affected print and packaging.

Because each work forms part of a finite edition, the replacement will retain the original edition allocation wherever reasonably possible. A replacement does not create an additional edition number or increase the stated edition size.

Do not return a print unless Venturer Studios has provided return instructions.

Order changes and cancellations

Contact Venturer Studios immediately if you need to request a change or cancellation.

Once an order has entered production or an edition number has been allocated, the order cannot ordinarily be changed or cancelled.

This does not affect any rights or remedies available under Australian Consumer Law.

Refunds

Where a refund is required or agreed, it will be processed through the original payment method.

The time taken for the funds to appear may vary depending on the payment provider or financial institution. Shopify processes refunds back through the original payment method and currency used for the order.

Original shipping charges and return-shipping costs will be handled in accordance with Australian Consumer Law and the circumstances of the confirmed issue.

Contact

For questions about an order, damage, defects, returns or cancellations, please use the Contact page.

This Returns & Refunds Policy should be read together with the Venturer Studios Shipping Policy.